HELLDIVERS 2

EULA evaluation of HELLDIVERS 2
  • Overall Score: 49

  • Readability: 13
  • Data and Privacy: 11
  • Player Rights: 13
  • Changes to EULA: 13
  • Liability and Disputes: 12
  • Criteria Score Detail
    Clarity of Language 3 The language is generally clear but **certain sections** may contain jargon or vague terms, making it difficult for users to fully grasp some of their rights.
    Text Structure and Formatting 4 The EULA is **well-organized** with clear headings and subheadings. Important sections are broken down, making the document easy to navigate, though **some minor points** might still be unclear.
    Length and Conciseness 3 The EULA is **moderately concise**, but there are still some areas where it could be shorter without sacrificing clarity. Users might struggle to stay engaged but can generally follow the document.
    User-Friendly Explanations and Examples 2 The EULA offers **minimal explanations**, with a few difficult terms clarified, but most of the document is left without additional help, leaving users in a potentially harmful position.
    User-Friendly Explanations and Examples 1 There is **no summary version**, and users are forced to read the entire, often complex, EULA to understand any of the terms, creating a highly harmful situation for users who don’t have time or expertise to review it fully.

    Criteria Score Detail
    Scope of Data Collection 3 The company collects significant personal data beyond what is strictly necessary (e.g., detailed behavioral tracking, device information) with limited opt-out options.
    Data Sharing with Third Parties 3 The company shares data with a variety of third parties (e.g., advertisers, marketing partners) without clear or detailed disclosure on how it’s used.
    User Control over Data 2 Users have little to no control over their data, with no meaningful options to opt out of tracking, prevent data collection, or request deletion.
    Retention and Security of Data 2 The company retains data indefinitely without offering users control over deletion, and security measures are weak or not fully disclosed.
    Monetization of Data 1 The company sells or exploits user data with no restrictions, and users have no way to prevent or control this, exposing them to extensive privacy risks.

    Criteria Score Detail
    Ownership of Purchased Content 3 Users have **partial ownership**, such as the ability to use the content but no resale rights. While not fully aggressive, the terms still limit the users flexibility.
    Refunds and Cancellation Rights 4 The EULA offers a **reasonable refund policy**, such as allowing refunds for any reason within a longer period (e.g., 14-30 days), with clear steps for users to follow. It is generally user-friendly, but with some conditions.
    Right to Play 3 Users have **conditional access**, such as continued play as long as servers are operational, but may still lose access if the game is discontinued or moved to another platform. Some provisions may exist for offline access.
    Fair Use and Modding Rights 2 Modding is **allowed in limited circumstances**, such as only for non-commercial or single-player use. However, users have little freedom, and restrictions make it hard for community creation to thrive.
    Intellectual Property and User-Generated Content 1 The company claims **full ownership** of all UGC, even when created by the user. This is highly aggressive, as users lose any rights over their own creations.

    Criteria Score Detail
    Notification of Changes 3 Users are **notified of changes** through passive methods (e.g., in-app notifications or banners) but not necessarily in a clear or timely manner. Users may notice changes only after they have already been implemented.
    Consent to Changes 3 Users are given the option to **accept or reject** the new terms, but continued use of the service after a certain period automatically implies acceptance, giving users a limited window to act.
    Impact of Changes 3 Significant changes are **highlighted**, but users do not have the option to revert to previous terms or opt out without discontinuing service. This forces users into accepting changes even when impactful.
    Accessibility of Changes 2 Changes are **available** but written in complex legal terms, and no user-friendly summary or explanation is provided. Users may not easily grasp the implications of the updates. Previous versions are hard to find or not provided.
    Opt-out Option 2 Users can **stop using the service** if they disagree with the changes, but they are forced to lose access to their accounts, data, and purchases. No ability to retain older terms or receive refunds.

    Criteria Score Detail
    Are liability limitations reasonable or overly restrictive? 2 The company disclaims most responsibility, including for product defects and issues caused by negligence. Users are **left vulnerable**, as there is minimal protection against company actions or failures.
    Is there a cap on the company’s liability, and is it reasonable? 2 The liability cap is **very low**, offering **minimal compensation** for damages or losses, even in significant cases. The user is left with little recourse in the event of serious problems.
    Does the EULA require arbitration or provide court access? 3 Arbitration is mandatory but includes **clear rules and protections** for users. However, court access remains restricted, limiting broader legal recourse.
    Is there a clear process for dispute resolution? 3 The dispute resolution process is **outlined**, but the details are complex or difficult for a typical user to follow. Some steps are clear, but overall the process remains **hard to navigate** without legal assistance.
    Is class-action participation allowed? 2 Class actions are **waived**, and users must resolve disputes individually, but there are **some alternatives**, such as small claims court. Users still face **significant obstacles** to collective action.